Shipping Policy:

Talaria Power Tech is dedicated to ensuring that your purchase reaches you promptly and safely. This shipping policy provides detailed information on our shipping procedures, times, and costs to help you understand what to expect when ordering from us.

Processing Time

• Order Confirmation: Once your order is placed, you will receive an email confirmation. Orders are typically processed within 1-2 business days.
• Handling Time: After processing, your order will be prepared for shipment. Handling time is usually 1 business day.

Shipping Methods and Delivery Times

• Standard Shipping: Typically takes 3-4 business days.
• Expedited Shipping: Available upon request, typically takes 2-3 business days.
• International Shipping: Delivery times vary by destination and can take 6-8 business days.

Please note that delivery times are estimates and can vary due to factors beyond our control, such as carrier delays or customs processing.

Shipping Costs

• Calculated at Checkout: Shipping costs are calculated based on the destination, weight, and dimensions of the package. The exact shipping cost will be displayed at checkout.

Shipping Restrictions

• Certain remote locations may incur additional shipping charges or extended delivery times.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s progress through our carrier’s website.

Customs, Duties, and Taxes (International Orders)

International shipments may be subject to import taxes, duties, and fees, which are the responsibility of the recipient. These charges vary by country.

Shipping Issues

• Delayed Shipments: If your order is delayed, please contact us at [Customer Service Email] for assistance. We will work with the carrier to resolve the issue as quickly as possible.
• Damaged Items: If your product arrives damaged, please contact us within 15 days of delivery. Provide photos of the damage, and we will arrange for a replacement or refund.
• Lost Shipments: If your order is lost in transit, contact us immediately. We will initiate a trace with the carrier and work to resolve the issue promptly.

One Year Limited Warranty:

Talaria will cover all material costs associated with repairing or replacing any part or accessory found to be defective in material under normal use and maintenance. This limited warranty extends to the initial retail purchaser. This limited warranty is in effect for 1 year from the initial retail sale date a new Sur-ron from an authorized dealer. 

We’re confident that you’ll love the exceptional performance and reliability of our vehicles, and we’re proud to offer a comprehensive warranty program to give you added peace of mind.

Returns Policy:

Return Policy: 30-Day Money-Back Guarantee.

We want you to be completely satisfied with your purchase, but we understand that sometimes a return may be necessary. To make the process as transparent as possible, please review our return policy:

1.) You have 30 days from the date of purchase to initiate a return.

2.) The item must be unused and undamaged. It should be in the same condition as when you received it.

3.) It is too late to cancel an order once it has been shipped, assembled, pickup by either the buyer or delivery company, except in cases where you receive a faulty bike or a wrong order.

4.) We accept returns within 30 days after the original ship date as long as the item is in its original sealed product box, is unopened, and is in unused condition.

5.) For change-of-mind returns, shipping expenses are non-refundable.

6.) We have the right not to accept or permit the return of products that have been altered or modified with third-party or aftermarket parts or components.

7.) Once the goods have been returned to us and determined to be complete (containing the “original sealed” product box, with the device in its original packing materials) and undamaged, we will refund your money. You will receive a refund for your purchase price, less postage and handling. We do not reimburse delivery fees.